Privacy Policy

1. Introduction

Cloze ("we," "our," or "us") operates an AI-powered shopping assistant application for Shopify merchants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

2. Information We Collect

We collect information in the following categories:

Merchant Data

• Shopify store information (store name, URL, email)
• Product catalog data (titles, descriptions, prices, images)
• Collection and policy data synced from your Shopify admin
• App configuration and customization preferences

Visitor Data

• Chat conversation messages and content
• Anonymous visitor identifiers
• Page URLs where conversations originate
• Email addresses (only when voluntarily provided by visitors)

Usage Data

• Conversation analytics (message counts, timestamps)
• Feature usage patterns within the merchant dashboard

3. How We Use Your Information

• To provide and operate the AI chatbot on your storefront
• To generate relevant product recommendations for your customers
• To display conversation analytics and insights
• To improve and optimize our AI models and services
• To provide customer support and respond to inquiries
• To send service-related notifications (e.g., human handoff alerts)

4. Data Sharing

We do not sell your personal data. We may share information with:

• AI Service Providers: Conversation data is processed by third-party AI providers (e.g., Google Gemini) to generate responses. This data is transmitted securely and is not used for training purposes by these providers.
• Infrastructure Providers: We use cloud hosting and database services to store and process data securely.
• Legal Requirements: We may disclose data if required by applicable law, regulation, or legal process.

5. Data Retention

We retain conversation data and merchant information for as long as your account is active. When you uninstall the app, your data will be deleted within 30 days unless retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict data processing
• Request data portability
• Withdraw consent where applicable

To exercise these rights, contact us at privacy@cloze.chat.

8. Cookies

The Cloze widget uses browser localStorage to maintain conversation state and visitor identity. We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new "Last updated" date. Your continued use of the app after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@cloze.chat.